Terms and Conditions

Hazeldene Guest House


Reservations
A valid debit or credit card is required to make a reservation. Sorry, we do not accept American Express. To confirm a reservation we require the following details:

  • Your Name
  • Address
  • A Contact Telephone Number
  • Debit/credit Card Details

 

Deposit:  A deposit equivalent to the first nights' stay will be taken from your card when you make your reservation. This is non-refundable. 

 

Minimum stay:  2 nights.

 

Check-in Time: This is anytime between 3.00pm and 6.00pm. Please let us know at the time of booking what time you expect to arrive so we can be here to welcome you. As we DO NOT normally offer a late reception (after 6.00pm), arrivals outside these times must be arranged and agreed with us before you book.

 

Departure Day: Rooms to be vacated by 10.00am on your day of departure. Car park to be vacated by 12.00 noon. 

 

Cancellations
If you cancel your booking or in the case of a 'no-show,' the first night charge is not refundable.  
You may wish to take out cancellation insurance to cover any losses. 

 

No Smoking
It is against the law to smoke in any part of our guest house. This includes vaping and e-cigarettes. Unfortunately, it will be necessary to apply a cleaning fee where it is clear this rule has not been followed. This is to allow the next guests to enjoy clean, smoke-free accommodation.

 

We do not accept: young people under the age of 18, hen/stag parties or pets.

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Our Facilities


  • Credit Card
  • Free Parking
  • Parking Facilities
  • Golf Course Nearby
  • City Centre
  • Wifi
  • Vegetarian
  • City Breaks